Jr. Virtual Server & Web Hosting Support Technician

Point North Networks, Inc. is a Cloud Hosting, Server Colocation, and Managed IT Support company in the Twin Cities.

We are seeking a Jr. Hosting Support Technician to work in our West St. Paul office to provide Level 1 & 2 support on our help desk/ticket/phone system for our virtual server & web hosting customers.

Responsibilities:

  • Answer incoming support calls and online ticket requests from our VPS & Web Hosting customers
  • Perform basic administration/maintenance/troubleshooting for our hosted customers on Windows (90%) and Linux (10%) virtual servers
  • Resolve technical issues and provide support to resolution
  • Ensure customer satisfaction by surpassing customer expectations with a friendly demeanor and excellent follow-up skills
  • Provide off-hours coverage and emergency support as needed
  • Work full-time (8am to 5pm)

Job requirements:

  • 1+ years IT support and customer service experience
  • Excellent communication skills
  • Excellent troubleshooting skills
  • Experience with Windows Server and IIS Server
  • Experience with Linux OS
  • Experience with TCP/IP, routing, and networking
  • Experience with various virtualization technologies
  • Experience with Plesk & cPanel hosting control panels

Benefits:

  • Competitive salary
  • Flexible work schedule
  • Casual work environment
  • Paid vacation
  • Medical reimbursement option

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