Helpdesk Services
We provide the IT expertise your business deserves.
Struggling with Your Current IT Provider? Try managed helpdesk services.
Real Humans, Real Support – Just a Phone Call Away
Properly functioning IT systems are essential to the success of every business. When an IT problem arises, it can create several issues for your employees, and ultimately your business’ ability to complete projects, create revenue, and sustain efficient operations.
Our knowledgeable, certified, and experienced technicians will work with you and your staff a professional, efficient manner to keep your IT up and running properly. Our comprehensive helpdesk services are available via phone or email to help you and staff resolve their most annoying IT issues.
Get managed IT helpdesk services & Improve customer satisfaction with reduced down time.
Customer Service Is Our Business
Point North prides ourselves in customer service. Our goal is to answer every call every time. When calling our helpdesk, you won’t be placed in a queue or routed up an escalation tree. You also won’t need to describe your problem several times. Our dedicated technicians know each and every one of our customers and can often solve issues within minutes of the initial call.
Free up your internal IT staff and gain outside expertise with our Helpdesk services. Get in touch.
Driving Partner Success Through Our Love of Technology
We love technology. We invest in our employees. That combination drives success for partner clients who utilize our services. Our staff is trained and certified in many powerful technology solutions capable of mitigating many of our partners most pressing operational problems. Solving IT problems does not need to put stress on your employees. Call us to put our love and expertise in technology to work for you.
Improve efficiency, reduce costs, and increase revenue. Our experts are ready to get started!
Our IT Helpdesk Services:
- One-Call phone & email support from certified friendly and knowledgeable technicians
- Fast and reliable call resolution
- Remote and On-Site service
- Full IT team support for your business and employees
- Reporting & Resolution Dashboards
- Ongoing business reviews
If you are searching for helpdesk services to support your company’s IT and employees, look no further than Point North Networks. If you would like more information about our Helpdesk services, contact us today at 651-234-0895.
Quick to Deploy. Easy to Use. Scales as You Grow.
Driving Partner Success Through Our Love of Technology
Modernize IT service delivery with powerful helpdesk services by certified IT professionals.
Common questions about managed IT helpdesk service
Why hire a managed IT helpdesk service provider?
Every business relies heavily on IT structures. Businesses have become so heavily reliant on IT structures that their smooth functioning decides how well a business will continue to perform. Any glitch in the IT systems can stall a business’ progress. Managed IT helpdesk services to solve issues that your IT systems face in real-time, enabling your business to run smoothly at all times.
What kind of assistance does managed IT helpdesk service provide?
Such services provide a plethora of solutions. These include call or email support from professional technicians, quick call resolution, remote as well as on-site assistance, complete IT support, reporting and resolution dashboards, and ongoing business reviews.
What should I look for in a service provider when hiring IT helpdesk support?
Since there are plenty of options available, you must look at the service provider thoroughly before hiring them. Ensure you look into their success rate, first call resolution, turnaround time, client reviews and satisfaction, cost, knowledge and technical team and other similar performance indicators.
How much do IT helpdesk services cost?
Any quality service comes with a cost. However, if you partner with Point North, you can rest assured that you will only be charged for the services we provide. We keep things absolutely transparent and there are no hidden costs. We provide high-quality support services and we charge for our efforts.
What makes Point North better than other service providers in Minnesota?
Our motto is to provide the best services to our customers and to ensure we are able to do it at all times, we invest in our employees. Our staff is well-trained, certified, knowledgeable and experienced. We are capable of solving a wide range of IT-related issues. So, if you ever face a problem, call us for support.
