Building Trust in Business with a Consistent Approach

For a worker, one of the most maddening things that can happen at work is when there is a lack of consistency with the leadership. It can throw a figurative wrench into everything that you are trying to accomplish. Some examples of people not being consistent include:

 

  • Not doing something when they say they will.
  • Not showing up to meetings on time or at all.
  • Creating business processes without announcing changes and then expecting people to know what to do without being briefed.
  • Promising new services without checking if the company can deliver.
  • Guaranteeing success without a plan to do so.

 

Inconsistency can cause turnover, inefficiency, poor customer service and support, and many other poor results. It affects workers, customers, and even potential customers. Today, we thought we’d take a look at how consistency is important.

Consistency Shows Respect

We might as well start at the most troubling part of being inconsistent when you run a business: it shows a complete lack of responsibility. As a business owner, your staff has to take your lead and your customers make commitments based on your word. If you are just flying by the seat of your pants in every situation, the lack of consistency will be apparent.

 

Many people take an inconsistent approach, especially one that shows a lack of interest in the issue at hand, to be a giant slap in the face. The best leaders are the ones that lead by example. Doing the right things for your staff and for your customers will be reciprocated at a very high percentage. Building trust has to be on the short list of any organizational leader’s to-do list, so setting the tone and being consistent can really help establish trust.

Consistency Creates a Culture of Accountability

When you work with other people, there has to be some accountability taken by each member of the team, especially in a management capacity. If you are managing people and they have inconsistent results, you wouldn’t say they were doing a good job, would you? The same goes for when you are managing people. If you bring inconsistent leadership, you will get mixed results, inflated costs, and a general lack of productivity.

Consistency Allows for Useful Analysis

One often overlooked reason to prioritize a consistent approach is that if things are done consistently then you can get reliable metrics for any analysis you are going to do. It may take some time to build consistency with new platforms, but after some time (at least three months), if the issue you are trying to measure has been carried out consistently, after a pretty short period of time it will give you the notion if it is working or if it isn’t.

Consistency Defines Your Business

Nowadays businesses do more to manage their reputation than at any other period in business history. They have to, they are exposed in ways older businesses weren’t. If customers and workers get a fair shake and find that your business’ processes are carried out consistently, the negativity will be muted. Consider a Major League Baseball Umpire. His job is to call balls and strikes, and he may have a wider or taller strike zone, but if he constantly calls the same pitches a strike, hitters won’t complain too much.  Your business can still be innovative and do things outside the box, but if you change things repeatedly with no warning, people are going to get frustrated.

 

How consistent is your business? What do you think the most important part about being consistent is? Leave your thoughts in the comments section below and return to our blog for more great business and technology advice.

3 Ways to Improve Communication In Your Small Business

When we say “improve communications” you probably are expecting an article about telephone systems or which video conferencing platform works the best. Normally, you’d be right, but today we decided to briefly go over four ways that you can foster better communications between management and their employees inside of your business.

 

We know that good, effective communication can be tricky, but if you can set up constructive give-and-take, your business is sure to benefit from it. Let’s take a look at four ways your business can create an environment where communication actually helps your business.

Create a Collaborative Company Culture

A collaborative company culture is one where people trust others to pick them up when they need help to produce the best products and services possible. It’s true that every business relies on the efforts of their employees. Why then are there often such efforts taken to keep them out of the loop? Sure, the staff doesn’t need to know everything in order to do their jobs, but in order to build the relationships necessary to create trust, being transparent about how things are going and the goals you have for the business is a solid practice.

 

If everyone that works toward a singular goal understands where the organization stands, they will not only be open to being helpful toward others inside the business, they are more likely to provide feedback that is a key resource to better business processes.

Listen to Learn

Business is often fast-paced and doesn’t offer a lot of time for reflection. This is why when employees talk, managers have to listen. The truth is that people aren’t adept at listening. Everyone has their own responsibilities and sometimes the thought of taking more on is impossible. For decision makers, it can be difficult to listen to superfluous information that doesn’t have anything to do with getting the job done.

 

Well, it’s your job to listen.

 

If you want to have the kind of business where communication is a major part of what you do, you better listen. Most of those superfluous gripes are not actionable, sure, but if you just don’t listen to what your staff is saying and go about dictating what needs to be done without taking any of their suggestions or comments or complaints seriously, you are going to be in for a tough time. You can’t make everyone happy, but what you can do is listen to the people you depend on if only to ascertain their perspective.

Don’t Rely on Meetings

If you are going to make an announcement to the staff, a staff meeting is the best way to do so. You can gather everyone there either in the conference room or via video conference and make announcements. If you are looking to enhance communications, however, meetings are some of the worst settings for communication between people. Firstly, people never say what they are thinking as to not rock the boat or cause arguments, so they are much more conservative in a meeting setting.

 

If you want more effective communications, choose settings that will keep people from putting their defenses up. That means smaller meetings or one-on-ones. You’ll get more out of many smaller chats than you ever will out of a large-scale meeting. Managers should always encourage feedback and accept it with grace, and check in on those they manage from time to time. Your managers should also expect to be checked in on by those above them too.

 

Solid communications can boost productivity and the morale of your entire organization. What do you think? Do you have any other tips that can help knock down barriers and create a better flow of information within your business? Leave your comments below and reach out to us at 651-234-0895 to talk with us about finding the technology to improve your business’ communications.