For small businesses with limited budgets and workforces, getting the type of maintenance needed to keep complicated pieces of machinery and technology in tip-top shape seems like a tall order. Sometimes it might be a budgetary issue, where it costs too much to hire in-house staff to handle this burden. Other times it might seem like you just can’t find any talent in your location. Thanks to modern technology—remote monitoring and management technology, in particular—you are no longer stuck by these limitations
We would be poor technology consultants if we told you that not having the resources to properly care for your technology is a good excuse. Thanks to remote technology, this type of maintenance is easier and more accessible than it has ever been before. Here’s what you can expect when you work with Point North Networks for remote monitoring and maintenance services.
If nothing else, RMM tools promote accessibility for small businesses by breaking down the barriers of entry that have traditionally stopped them from leveraging this type of technology. By this, we mean things like price and talent pool. For price, RMM services fall into the operational costs category, meaning that they are the equivalent of a monthly payment compared to adding additional salaries to your expenses. As for the talent pool, since the majority of services can be administered remotely, physical location is not as much of an issue unless you need on-site maintenance.
Proactive Maintenance and Monitoring
It’s not easy to run a business while also keeping an eye on all of the little things that could go wrong at any moment, be it hardware hiccups or security discrepancies. When you implement RMM services, you have your outsourced provider keeping a close watch on your network for all of those small things that might fly under the radar normally. When your network is monitored in this way, we can catch small issues before they spiral out of control.
Sometimes issues need to be resolved quickly, and in these situations, you cannot wait for a technician to travel to your office. Remote desktop solutions allow technicians to remote right into the system itself, see the issue first-hand, and resolve the issue quickly and efficiently without the need for an on-site visit.
Implement a RMM Tool Today!
Ultimately, RMM services are incredibly beneficial for all businesses, big or small. They save time, money, and resources that you can then spend elsewhere for your business, such as growing your customer base or innovating with new ideas or services. Point North Networks, Inc., can provide your organization with remote monitoring and maintenance services; all you have to do is reach out to us at 651-234-0895.
Managed IT services are well known for being an incredibly useful service for a business as it helps offset the cost of keeping their technology up and running. What they aren’t as well known for are all the other services that they do to add value for their customers.
Your Business Technology
The first thing that people new to managed services should understand is that, yes, IT support is our number one function and most of our services are bundled because it is the best way for our clients to experience close-to-optimal operational continuity at a price point that works for them.
That doesn’t mean that we are fixing computers all day.
In fact, in the scope of things, fixing computers is just one of the myriad of things we need to accomplish every day to ensure that our clients’ IT infrastructures are working as intended. Today, we thought we would take a look at some of the services we provide, and how collectively, the service can absolutely pay for itself.
Remote Monitoring and Management
The first thing you’ll need to know is that we find that when our technicians are at your business, that productivity slows. Having IT technicians poking around onsite can be distracting. Besides, we aren’t trying to react to IT problems, we are trying to keep them from happening in the first place. How is that possible? With secure, remote technology.
We’ve invested in enterprise-grade, cutting-edge technology to constantly monitor your entire IT infrastructure and network to ensure that if any piece of equipment is not working as intended that it is fixed before it becomes a problem. This proactive nature to IT is the most valuable part of our offering. We fix issues with your IT before they can be profit-destroying problems. Think about how much downtime hurts your bottom line.
If you could curtail your exposure to situations where IT problems cause your downtime and do it at a fraction of the cost of hiring a team of IT experts, you’d consider that value, right? Most decision makers would, which is why MSPs today need to deliver more. Let’s take a look at some of the other services we provide that are meant to add to our value.
One of the issues with technology is that as soon as you get a piece of technology there is something better (or worse, more suited to your needs) coming right behind it. This means that if you are going to look outside your door for IT support and services, you need them to keep you in the loop.
At Point North Networks, Inc., we adhere to regular reviews because we want your business to be the best it can be. Around every quarter we will schedule a call or meeting to go over what your goals and priorities are for the upcoming months. Not only does that give us the ability to help you plan your technology investments, it allows us to follow up on any issues we may have had in the weeks leading up to the meeting.
Vendor management is a relatively simple service, but it can make a big difference. Think about how much time you spend dealing with your technology vendors in a given month. They follow up all the time and try to upsell you. Sometimes those investments make sense, but often they are just trying to make sales.
Our vendor management service basically removes this responsibility from you and your staff. We will be the point of contact for all of your technology vendors. This not only puts a technology professional in place as a point of contact, it also allows you to separate yourself from those relationships that take away time and attention from your ultimate goals for your business.
Software is a major part of every business’ operational strategy, and if it isn’t updated regularly, it can actually expose your business to risk. Unpatched software often leaves your network vulnerable to outside attack. Today’s hackers only need one opportunity to get into your network and steal your data or infect your business’ IT with malware. With patch management, you never have to worry about that again.
Backup and Disaster Recovery
Another massive value we provide comes in the form of a backup and disaster recovery solution. We offer full and partial backup programs that meet industry best practices. You will get a network-attached BDR that you can use to quickly restore from if need be, but you also get incremental backups stored in the cloud should something more severe happen. With your data protected from loss, you can have the peace of mind that if something happens, your business’ continuity will be strong.
While we try to maintain every piece of your IT infrastructure, sometimes machines fail. It goes without saying that should the need arise, our professional technicians will fix your hardware onsite.
If you would like to learn more about our professional managed IT services, or you would just like to have a conversation about your business’ technology goals, give us a call right now at 651-234-0895.