VoIP

Explaining VoIP and Its Immense Benefits

Communication solutions are especially important in today’s world of remote and hybrid work, and we are here to tell you that the traditional telephone solution you’ve known and loved for all these years is simply not viable in today’s business environment. Thankfully, a viable replacement is widely available, and it’s all thanks to Voice over IP technology.

What is VoIP?

Your traditional telephone solution involved working with your local telephone company to run lines and cables all over your business’ office and installing handsets for your employees to use. There was a lengthy implementation process that heavily relied on the physical setup of your office and the number of employees your company employed.

VoIP, on the other hand, uses a service you already have—your Internet connection—rather than your traditional telephone infrastructure. Through the use of smartphone or desktop applications, VoIP helps to eliminate barriers of entry for telephony solutions and instead focuses on making services accessible to all types of businesses, regardless of infrastructure or current setup. Since VoIP is a software solution rather than a hardware solution, it is more dynamic and flexible than your traditional telephone system.

What Benefits Does It Bring?

VoIP is notable because it offers comparable services to your traditional telephone system but without the limitations that come with it. Here is just a short breakdown of what you can expect from a VoIP phone system:

  • All the features you know and love:

    VoIP is capable of all the features you use for your traditional telephony system, plus some that you might not normally get, such as video conferencing and instant messaging.

  • Quick setup:

    Instead of running cables and knocking down walls, you just download an application and set up your accounts. Because of this, it’s an easy and efficient way to leverage telephone solutions to your benefit.

  • Accessibility and flexibility:

    Since VoIP applications can run on smartphones or desktops/laptops, you have control over how you choose to use VoIP.

  • Cost savings:

    Oftentimes you might encounter telephone providers who try to lump together services in an attempt to squeeze as much out of their customers as possible. With VoIP, you don’t get any of this—you purchase the solutions you need and nothing more.

  • And more!

Don’t Wait Any Longer!

If you are ready to take your business’ communications infrastructure to the next level, we are confident that VoIP will help. To learn more about what VoIP can do for your business, reach out to us at 651-234-0895.

VoIP system

How to Get the Most Out of Your VoIP System

By now you’ve heard of VoIP (Voice over Internet Protocol), the telephone system that runs through your Internet connection rather than a phone line. VoIP can save your business up to 60 percent off your current phone bill. What many people don’t know—even ones that utilize a VoIP platform—is that there are many available options that can have major benefits for your business. Companies that have VoIP typically only use between one-third and one-half of the available options. Today, we wanted to showcase five VoIP features that you may not be taking advantage of.

Call Screening

Of course, nobody will ever really admit that they are screening their calls, but most people are guilty of it. Whether you just don’t cop to it or not, it can keep you from having to have conversations that you just don’t have time for. With VoIP, you can send the call to voicemail, disconnect it without giving the caller the chance to fill up your email with solicitation, or you can push it to your mobile phone. Either way, you have complete control.

Auto Attendant

One useful feature is the auto attendant. It’s basically a simple automated receptionist that can facilitate call transfers, send callers to voicemail, or even provide basic information and support. A lot of businesses completely forego having an actual receptionist and use the call attendant feature as a call hub to direct calls. It’s extremely useful.

Find Me, Follow Me

Some members of your staff are always on the move and it can be difficult for clients and other people to get them on the phone in their office. The find me, follow me feature is a sophisticated form of call routing. It provides a person to go where they are needed and still get the calls that come through for them by calling multiple phones at one time.

Hold Music

Many VoIP platforms don’t just make the people you put on hold listen to the same ol’ elevator music, you can pick your own. This may be a completely aesthetic feature, but it can be a benefit and fit in nicely with the company culture you are trying to cultivate. Insert marketing messages, promotions, and helpful advice for your callers.

Do Not Disturb

This is a feature that is not used enough. If you want to stay productive you need to be able to eliminate distractions. Nothing is more distracting than your phone blowing up constantly. In fact, studies have shown that people take over ten minutes to get back into the flow after a call. If you want to shut it down and focus on the task at hand, using the do not disturb feature can help you get in the headspace you need to be truly productive.

 

With other features like text messaging and video conferencing, VoIP can add a lot of value to your business’ roster of communications tools. If you would like to learn more about VoIP or other productivity-boosting tools, give us a call today at 651-234-0895.